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Elearning
THE KENYA SCHOOL OF LAW CUSTOMER FEEDBACK FORM
We are a client-oriented organization that values our customers and we always strive to give the best services. Please fill out this short customer feedback form so that we can ensure top quality service to all our customers. Your assistance in completing this form is greatly appreciated. Your honest feedback will help us to serve you better and enable us to work on continuously improving our service standards. Thank you.
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Please tick the section that extended our service to you.
*
Front Office / Reception
Director / CEO Office
Advocates Training Programme
Paralegal Training Program
Continuing Professional Development
Academic Services
Hospitality Services
Library & Information Services
Finance Section
Procurement Section
How did we provide the service?
*
Phone
Website
Letter
Personal visit
Email
Other (please specify)
Staff’s professionalism and competence
*
EXCELLENT
GOOD
FAIR
POOR
Timeliness of service
*
EXCELLENT
GOOD
FAIR
POOR
Were you satisfied with the service offered?
*
EXCELLENT
GOOD
FAIR
POOR
Were you satisfied with the customer service we provided to you?
*
EXCELLENT
GOOD
FAIR
POOR
Was our services provide to you in an accessible manner?
*
EXCELLENT
GOOD
FAIR
POOR
How would you rate your overall customer experience?
*
EXCELLENT
GOOD
FAIR
POOR
How would you rate the overall customer service of the Kenya School of Law?
*
EXCELLENT
GOOD
FAIR
POOR
Cleanliness of the area
*
EXCELLENT
GOOD
FAIR
POOR
How long was waiting time before our services were offered to you?
*
0-5 Minutes
5-15 Minutes
15-30 Minutes
Over 30 Minutes
Any Other Comments
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