KSL Service Charter

1. KSL Service Delivery Charter English Version
2. KSL Service Delivery Charter Kiswahili version

Citizens Service Charter Service Processes

1. Offering – Academic Services (Advocates Training Programme (ATP), Paralegal Training Programme (PTP) and Library Services

   • Offering Academics Services – ATP and PTP – Procedure for management of queries
   • Offering Academics Services – ATP and PTP – Procedure for student discipline process
   • Offering Academic Services PTP Guide for Process Documentation
   • Offering Academic Services ATP Procedure for Prison Visit (Legal Clinic) Process Documentation Guide
   • Offering Academic Services ATP and PTP LIS Process Documentation
   • Offering Academic Services ATP and PTP library resources – Guides on circulation of Process Documentation
   • Offering Academic Services ATP & PTP Library Services Process Documentation
   • Offering Academic Services ATP & PTP IS Process Documentation
   • Offering Academic Services ATP Procedure for Moot Court Process Documentation Guide
   • Offering Academic Services (ATP) (PTP) Process for admission Process Documentation Guide
   • Offering Academic Services (ATP) (PTP) Procedure for conducting examination
   • Offering Academic Services (ATP) (PTP) Management of student Record Process Documentation Guide
   • Offering Academic Services ATP Procedure for Administration of Project Work Process Documentation Guide
   • Offering Academic Services (ATP) – Procedure for supervision of Pupillage Process Documentation Guide

2. Offering – Conducting Continuing Professional Development Training – CPD Processes

   • Conducting Continuing Professional Development Training

3. Offering – Hospitality service

   • Offering hospitality services Process Documentation Guide

4. Responding to enquiries about services offered by the School via 1. Telephone calls, Emails, Letters, Face to Face

   • Responding to enquiries Guide Process Documentation

5. Payment of goods, services and works offered to the School. – Procurement and Finance process

   • Payment of goods, services – Procuring Process Documentation Guide
   • Payment of goods, services Process Documentation Guide

6. Handling of complaints lodged directly to the School

   • Handling of complaints lodged Guide Documentation Guide

In case of any clarification, please do not hesitate to contact us.